Terms and Conditions
For the sake of clarity, we have tried to keep the use of this website as simple as possible, and to limit the number of terms and conditions that need apply. However, if you have any questions about the details of the sections below, please contact us.
All correspondence will be treated in the strictest confidence. Any complaint or query will be dealt with promptly as follows:
We will acknowledge correspondence within 5 working days
We will aim to resolve all issues within 2 weeks from initial date of communication
We will keep you fully informed during this process
Please note, the following Terms and Conditions do not affect your statutory rights as a consumer, as required by the Which? Web Traders Code of Practice.
While we try to ensure that all the information and prices on our website are accurate, errors may unfortunately occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible. You will then have the option of reconfirming your order at the correct price or cancelling.
This website must not be used for any other purpose than contacting Swan Books, searching for a title or placing an order with Swan Books.
It must not be used for any transmitting of illegal or objectionable material, the breaching of any laws including copyright and unauthorised access or disrupting the network or website or causing interference and enjoyment of the site for other users.
Unless by prior arrangement, no goods will be transferred until paid for in full.
You can cancel your contract at any time up to fourteen working days after the day of delivery. To do this, please e-mail or write to us. If you cancel you must return the goods to us at your own expense. However, if the goods are faulty or do not comply with the contract, we will pay for the return of the goods. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
We guarantee your satisfaction and will replace or refund any item that does not meet your expectation or is damaged, within 30 days from receipt of goods. We would ask, however, that should you receive damaged goods you contact us within 14 days of receipt of goods in order that we can deal with the problem efficiently and effectively with our carrier. We will completely refund the full price of your order and delivery charge if you are not satisfied with the goods you received.
We reserve the right not to sell to trade customers for re-sale purposes.
Sometimes this website may be unavailable as we perform maintenance work. We aim to minimise such downtime, but cannot guarantee that the site will be available at any given time.
To the full extent permitted by law, you agree that neither this company, nor its directors, partners or employees are liable for any damages arising out of use or in connection with the content, information, materials or products of this website.
We do not accept any liability for direct or indirect damages, any loss of data, income or profit or damage to property and third party claims, from the use of this site. However we do not limit our liability for death or personal injury, if it arises as a result of our negligence.
There will be no contract of any kind between you and us unless and until we actually inform you that the goods are available. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that we inform you that the goods are available (and not before), a contract will be made between you and us.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England, Wales and Scotland.
If any of these Terms and Conditions are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
Your privacy and the security of your personal information is very important to us. This Notice relates to contacts and transactions made through this website. If you have any questions please contact us.
We only collect the minimum information required to respond to your enquiry or to service your order. Any information that we collect will be stored securely.
We do not pass on, sell or otherwise transfer personal information to third parties. Information will not be used for marketing by us unless the individual concerned has agreed to be contacted for this purpose.
Any individual that gives us personal information has the right to:
• access their personal information
• correct and have their information deleted
• withdraw consent
• lodge a complaint with the Information Commissioner’s Office